Privacy Policy for www.toniaxoncoaching.co.uk

Last updated: 07 November 2023

1. Introduction

Welcome to www.toniaxoncoaching.co.uk (hereinafter referred to as “the Website”). Your privacy and the security of your personal information are important to us. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information.

2. Information We Collect

We may collect various types of information from users of our Website:

– Personal Information: When you use our contact forms or request our services, you may provide us with personal information such as your name, email address, phone number, and other contact details.

– Log Data: Our web servers automatically collect and log information when you visit the Website. This may include your IP address, browser type, referring domain, pages viewed, and other such information.

– Cookies: We use cookies to improve your experience on our Website. You can manage your cookie preferences through your browser settings.

If we enter into a coaching agreement, we will collect additional information from users :

– Coaching Agreement: As part of the requirements of maintaining membership in my professional association, I must undergo supervision of my coaching practice. However, names or other personal details of clients will not be disclosed during this process. In some exceptional circumstances, such as concerns for your safety or that of another person, I may need to disclose information to third parties, for example, my supervisor or health professionals.

– Contact Details: We will hold your contact number and email address for communication purposes. Additionally, we will maintain a copy of the coaching agreement for insurance and accounting requirements, which may be retained for a period of up to 5 years.

3. How We Use Your Information

We may use your personal information for various purposes, including:

– To respond to your inquiries and provide services.
– To analyze Website usage and improve our content and services.
– To send you updates, newsletters, or marketing communications if you have subscribed to them.
– To contact you to arrange an Intro call or book a session (if requested).

4. Disclosure of Your Information

We will not sell, share, or rent your personal information to third parties except as described in this Privacy Policy or with your consent. We may share your information with:

– Trusted service providers who help us operate the Website.
– Legal authorities when required by law.

5. Data Security

We use reasonable administrative, technical, and physical measures to safeguard your personal information against loss, theft, and unauthorized access.

6. Your Rights

You have the right to:

– Access, correct, or delete your personal information.
– Opt-out of marketing communications.
– Object to the processing of your personal information.

To do so, please contact us at admin@toniaxoncoaching.co.uk.

7. Third-Party Links

Our Website may contain links to third-party websites. We have no control over the privacy practices or content of these websites and are not responsible for their practices.

8. Google Analytics

We use Google Analytics to analyze and track Website usage. Google Analytics may collect and process data about your use of the Website. To learn more about Google’s privacy practices and how to opt-out, visit [Google’s Privacy & Terms](https://policies.google.com/privacy).

9. Google reCAPTCHA

We may use Google reCAPTCHA to protect our website from spam and abuse. This service is provided by Google LLC and may collect personal data about users to determine whether they are humans or bots. The data collected typically includes information like IP addresses, browser user agents, and behavior patterns. This information is used for the sole purpose of preventing unauthorized automated access to our website and ensuring its security. By using our website, you consent to the processing of data by Google for the purposes mentioned above. Please refer to Google’s Privacy Policy (https://policies.google.com/privacy) for more details on how they handle your data

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

11. Google Tags

We may use Google Tags, a tracking tool provided by Google, to monitor user activity on our Website. Google Tags allow us to analyze how users interact with our Website and help us improve our services and user experience. These tags do not reveal personal information but instead provide aggregated and anonymized data about user behavior.

You can manage your preferences for Google Tags by adjusting your browser settings or using Google’s ad settings. For more information about how Google uses data collected through Google Tags, please refer to Google’s Privacy & Terms.

12. Meta Pixel

We utilize Meta Pixel, a tracking tool, to gain insights into the use and effectiveness of our Website. Meta Pixel provides anonymized and aggregated data that helps us optimize our content and services. It is important to note that we do not employ advanced matching features of Meta Pixel.

Advanced matching involves the sharing of additional data such as email addresses for more targeted advertising. We do not use this advanced matching functionality to collect or process personal information. Our use of Meta Pixel adheres to the standard data collection and tracking practices.

To obtain more information regarding Meta Pixel and your privacy, you can refer to Meta’s Data Policy at Meta Data Policy.

13. Hotjar Usage

We utilize Hotjar, a web analytics tool, to enhance your experience on our Website. Hotjar helps us understand your interactions with our Website by capturing and visualizing your clicks, taps, and scrolling behavior. This information is collected anonymously, and it does not contain personally identifiable information.

Our purpose in using Hotjar is to:

  • Improve User Experience: By tracking how you navigate our Website, we can identify areas where we can enhance usability, design, and content.
  • Optimize Services: Understanding user behavior helps us improve our services to better meet your needs.
  • Content Enhancement: Hotjar assists us in tailoring our content and layout to provide a more personalized experience.

We value your privacy and want to assure you that no sensitive or personal information is collected through Hotjar. The data collected is for analytical purposes and is used solely for website optimisation.

14. Calendly Integration

We use Calendly to streamline the scheduling of appointments and sessions. Calendly is a scheduling tool that allows you to conveniently book appointments and sessions with us. When you use Calendly to schedule an appointment, the following data may be collected and processed:

  • Personal Information: Calendly may collect personal information such as your name, email address, and phone number to facilitate the scheduling process.

  • Scheduling Information: Information about the date, time, and nature of the appointment you schedule through Calendly may be collected.

  • Communication: We may use the contact information provided during the Calendly scheduling process to communicate with you regarding your appointment, including appointment reminders.

  • Cookies: Please note that Calendly may also use cookies. Cookies are small text files that are stored on your device when you use Calendly. They help improve the user experience by storing certain information about your preferences and actions. You can manage your cookie preferences through your browser settings.

Please be assured that the information collected through Calendly is solely used for the purpose of scheduling and managing your appointments with Toni Axon Coaching. Calendly has its own privacy policies and practices, and we encourage you to review their privacy policy to understand how your data is handled when using their service.

While Calendly provides a secure platform for scheduling, we want to clarify that the data collected through Calendly is not shared with third parties or used for marketing purposes unrelated to your appointments or sessions with us. It is used solely for scheduling, communication, and providing you with a smooth and efficient service.

By scheduling appointments through Calendly, you consent to the collection and processing of your information as described in this section of our Privacy Policy.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at admin@toniaxoncoaching.co.uk.

By using our Website, you consent to the practices described in this Privacy Policy.